When you run a business like a restaurant, it can be easy to get complacent about the details. Your employees might be used to you checking in on them during certain times of the week, or you might get comfortable with your same old menu. Unfortunately, if your place stays exactly the same, customers can lose interest—which can be bad for business. I want you to know what you need to do to make your restaurant beautiful, functional, and relevant, which is why I made this site. Here, you will learn key strategies for perfecting your business, so that you don't end up with a mess on your hands.
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As a server, you are responsible for the alcohol that you serve to your customer's. If you notice that a customer has had too much to drink, it is your responsibility to address the situation. Here is what you should do as soon as you realize that a customer has had enough to drink.
Don't Bring Them Any More Alcoholic Drinks
The first thing you need to do when you suspect that a customer is drunk is stop serving them alcohol. As a server, in most states, you are expected to serve your customer's responsibility. That generally translates to not serving customers who are drunk.
If for any reason you are not comfortable telling a particular customer that you can no longer serve them any more alcohol, locate a senior staff member or your manager to assist you.
Bring Them A Non-Alcoholic Drink
When you cut off a drunken customer, offer them a non-alcoholic drink. Even better, bring a glass of water with you when you cut them off. Although water is the best way for your customer to get hydrated and sober up, you can also serve them:
The key is to help hydrate your customer and help them become sober. You should also inquire and see if they would like something to eat. If your establishment allows you, bring them some complementary bread or chips.
Arrange For Transportation
If a customer leaves your establishment and causes an accident because they are drunk, the repercussions could come back on you and the restaurant you work for. You could be held responsible for serving them drinks and allowing them to get drunk, and the restaurant you work for could lose their liquor licenses and most likely their livelihood. That is why you should do everything you can to arrange for alternative transportation if you have a drunk customer who drove to your restaurant. Make sure you ask the following three items:
In order to protect yourself, make sure you go through all three asks above and do everything you to prevent a drunk customer from getting behind the wheel.
If a customer becomes drunk at your restaurant, it is your job and responsibility to stop serving them. You should also provide them with water or another drink so that they can hydrate. Finally, make sure that you take ever step possible to prevent them from driving while intoxicated.
To learn more, visit a restaurant like The Turtle Club.
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